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 Refund Policy

 

🎓 Refund & Return Policy — For Students

 

1. Overview

We want you to have the best possible learning experience. Because our digital learning materials are delivered instantly and accessible immediately after purchase, they are not returnable once accessed or downloaded.
However, we understand that errors can occur, and we strive to resolve every situation fairly.

2. Eligibility for a Refund

You may qualify for a full or partial refund if any of the following apply:

  • Duplicate Purchase – You accidentally purchased the same digital program twice.

  • Technical Error – You were unable to access your material due to a verified technical issue on our platform that could not be resolved within 7 business days.

  • Incorrect Product – You purchased or were provided the wrong course content due to an error in product listing or activation code.

  • Course Cancellation – Your instructor or university cancelled or changed the course materials before the course began.

3. Timeframe for Requests

  • Refund requests must be submitted within 7 calendar days of purchase by emailing [email protected]

  • The digital content must not have been accessed, downloaded, or used.

  • Once access has been reasonably used, refunds cannot be issued, as digital products cannot be returned.

4. How to Request a Refund

To request a refund:

  1. Email [email protected] with the subject line “Refund Request.”

  2. Include your Order ID, email used for purchase, and a short explanation of the issue.

  3. Our support team will review your request and respond within 5–7 business days.

  4. If approved, refunds are issued to the original payment method within 5–10 business days.

5. Non-Refundable Circumstances

Refunds will not be granted if:

  • The material has been accessed or used.

  • The request is submitted after the 7-day window.

  • Dissatisfaction arises from course content, grading, or teaching (these are determined by your university).

  • The course ended or your access expired.

6. Our Promise

We are committed to ensuring your digital textbook experience supports your success.
If you ever face issues accessing your content, our support team will work diligently to resolve the problem and ensure your learning continues smoothly.

✅ Add-On Clause 
Third-party payment processors (e.g., Stripe, PayPal, VitalSource Marketplace):

Note: Transaction fees or third-party service fees may be non-refundable depending on the payment provider’s policies.

 

🏫 Refund & Return Policy — For Universities & Institutional Partners

 

1. Overview

We value our partnerships with universities, colleges, and faculty. To ensure fairness and clarity, this policy defines how refunds and returns are handled for institution-level adoptions, license agreements, and course integrations.

2. General Terms

Digital content licenses and access codes are non-returnable once activated, distributed to students, or integrated into a live course.
However, refunds or credits may be issued under limited circumstances as outlined below.

3. Institutional Refund Eligibility

A university or department may request a refund in the following cases:

  • Course Cancellation – The course was cancelled prior to the official start date.

  • Platform Error – A technical or administrative issue (such as incorrect course material delivery) was caused by our system and was unable to be resolved within 7 business days.

  • Duplicate License – The same institutional license was mistakenly purchased twice.

 

A university or department may request a credit in the following cases:

  • Enrollment Adjustment – The number of enrolled students was significantly lower than projected, and access codes were not distributed or activated.

4. Refund Request Procedure

  1. The faculty or purchasing administrator must contact [email protected] within 30 days of purchase.

  2. Provide documentation of the course status, enrollment details, and proof of unused licenses.

  3. Requests will be reviewed within 10 business days.

  4. Approved refunds will be issued as either:

    • Credit toward future adoptions (preferred), or

    • Refund to the original payment method, depending on contract terms.

5. Non-Refundable Situations

Refunds or credits are not provided if:

  • Access codes have been activated or distributed to students.

  • The course has already begun (for refunds). The course is 7 days past the semester "Drop Date" (for credit). 

  • The institution’s LMS integration or bookstore partner has already fulfilled student access.

  • The request is made more than 30 days after purchase. The only exception to this is if the institution requests an enrollment adjustment credit for a course within 7 days past the semester's "Drop Date" (for credit). 

6. Commitment to Academic Partners

We are committed to maintaining strong relationships with our institutional partners.
If any issue arises, our team will work collaboratively with faculty and administrators to ensure a fair resolution—balancing student experience with institutional compliance and platform integrity.

✅ Add-On Clause 
Third-party payment processors (e.g., Stripe, PayPal, VitalSource Marketplace):

Note: Transaction fees or third-party service fees may be non-refundable depending on the payment provider’s policies.